Retningslinjer for frakt

Shipping Policy

At Ehvaniaz, we want your order to reach you in a safe and timely manner. To support our deliveries, we use DHL as our shipping carrier for orders sent to our customers.

Processing Your Order

We begin preparing your purchase after the order has been confirmed and payment has been successfully processed.

Most orders are ready for shipment within 1–3 business days. Processing may take longer during holidays, promotional events, or periods of increased order volume.

As soon as your parcel is dispatched, we will provide you with the relevant shipping and tracking information.

Delivery Timeframe

The time required for delivery depends on the destination and the shipping service available.

For international orders, the expected transit time is generally 5–12 business days after dispatch. These timeframes are estimates and may vary.

Factors such as customs clearance, weather conditions, local holidays, carrier operations, and unexpected transportation issues can affect the actual delivery date.

Shipping Charges

Any applicable shipping charges will be shown during checkout before your order is finalized.

The amount may vary depending on the destination and the characteristics of your shipment.

Tracking Information

After dispatch, your shipment can be monitored using the tracking information provided by us.

Please allow some time for the tracking system to update after DHL receives and processes your parcel. In some cases, the first update may not appear immediately.

International Customs

International shipments may be subject to inspection and clearance procedures when entering the destination country.

Customers may be required to pay customs duties, import taxes, clearance fees, or other charges imposed by local authorities. Unless specifically stated otherwise, these costs are not included in the purchase price or shipping charge.

Ehvaniaz has no control over the amount or application of these fees.

Accurate Delivery Details

Please ensure that the shipping information entered during checkout is complete and accurate.

Ehvaniaz cannot be held responsible for delivery complications caused by incorrect or incomplete information supplied by the customer.

If you realize that you have entered incorrect information, please contact us promptly. We will make reasonable efforts to assist before your order is dispatched.

Delayed Shipments

Delivery delays can occasionally happen despite our efforts and those of our shipping carrier.

If your tracking information shows an unusual delay or your parcel appears to be experiencing a delivery issue, please contact us with your order number and tracking details. We will assist where possible and contact DHL when an investigation is appropriate.

Damaged Deliveries

We recommend checking your package when it arrives.

If the parcel or its contents are damaged, please take photographs showing the condition of the package and items. Contact us promptly with these details and your order information so we can assess the situation.